Note: verification codes can be generated every 30 minutes
Please note - You will need to claim your domain to your own wallet or set up your Lite wallet first to manage your domain in order to receive the verification codes necessary to manage your domain. This would include receiving codes for launching your own website, adding crypto addresses, and more!
Other Common Solutions:
- Try a different browser.
- Clear your browser's cache and cookies
- Check your spam, junk, promotions, socials and any other email folders you may have
- Send an email to [email protected] to whitelist your email address and try again
If all else fails, you may need to change your email address on the UD account. For us to update your email, we will need:
- Your old email address:
- Your new email address:
- Proof of your latest purchase:
- If paid using Credit Card, last 4 digits of the card:
- If paid using PayPal, invoicing ID issued by PayPal starting with "UD-":
- If paid using crypto, the transaction hash:
- If paid using crypto.com, screenshot of the transaction.
- If you have not made any transactions, you can provide us the
- Account Creation date: month/day/year
- If you have only ever claimed a free domain
- Domain name:
- Date it was claimed: month/day/year
Note: the new email must not be associated with another UD account
Please email this to [email protected] and we will get back to you as soon as possible.
