Am I Eligible for a Refund?
Note: Only the purchase price of your order will be refunded; any claims, fees, blockchain fees, or other related fees/costs will not be refunded. Refunds will be in Store Credit unless specified otherwise.
Domains
Unclaimed Domains
Unminted domains purchased within the last 14 days with fiat, upon review, can be refunded as Store Credit or original payment method, as mentioned in the refunds section of our Terms of Use. If the domains were purchased using a cryptocurrency the refund period is only 5 days and all crypto purchases can only be refunded with USDC (ERC20).
Claimed Domains
Claimed domains purchased within the last 14 days with fiat, upon review, can be refunded as Store Credit or original payment method, as mentioned in the refunds section of our Terms of Use. The refund will be issued only after we receive the domain back. If the domains were purchased using a cryptocurrency the refund period is only 5 days and all crypto purchases can only be refunded with USDC (ERC20).Purchases made with Promo Credits
Products purchased with Promo Credits are non-refundable regardless of when they were purchased or the status of the domain.
Subdomains
Domains that have produced subdomains are non-refundable, as are the subdomains themselves. You can read more about subdomains here..coin Domains
We’re offering .coin domain current owners credits of 2x times the original payment price on Unstoppable Domain's website through to March 31st, 2023. In order to return your domain, please log into your UD account, head to your "My Domains" page and follow this guide here. You can read more about returning your .coin domain here.Leading Hyphen Domains
Domains where the first character is a hyphen (-) are eligible for a refund outside of our 14-day refund policy for Store Credit or back to the original payment method. If minted, the refund will be issued only after we receive the domain back.
AI-Art
We are able to refund your order in Store Credit if your AI art pack hasn't been used, and your refund request is within 14 days of the order date. If the credits have been partially used, we will handle this on a case-by-case basis.
Parking
We are able to refund your domain parking if your refund request is within 7 days of the order date. The refund will be in Store Credit unless specified otherwise.
Submit a Refund Request
For all refund queries, please email returns@unstoppabledomains.com