Domain Refunds

Modified on: Fri, 25 Nov, 2022 at 6:04 AM

Am I Eligible for a Refund?

Note: Only the purchase price of your domain will be refunded; any claims, fees, blockchain fees, or other related fees will not be refunded.

  • Unminted Domains
    Unminted domains purchased within the last 14 days can be refunded as store credit or back to the original payment method.

  • Minted Domains
    Minted domains purchased within the last 14 days with fiat, upon review, can be refunded as store credit or original payment method, as mentioned in the refunds section of our Terms of Use. The refund will be issued only after we receive the domain back. If the domains were purchased using a cryptocurrency the refund period is only 5 days and all crypto purchases can only be refunded with USDC (ERC20).

  • Purchases made with Promo Credits (Airdrop)
    Purchases with Promo Credits are non-refundable regardless of when they were purchased or the status of the domain.

  • Subdomains
    UD subdomains are non-refundable. You can read more about subdomains here.

Submit a Refund Request

If the above applies, click on Submit a Support ticket at the bottom of this page.

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